When advice goes public.
Internet Research · Emerald Publishing
Standing of the target journal, not an achieved publication credential.
Saxena, P., & Prahl, A. (manuscript under review). When advice goes public: Carrier framing and community adjudication of AI and human recommendations. Internet Research.
What the study finds
Across 174 carrier posts and 87 full threads, communities audit AI and human advice for different faults. AI advice is called generic; human advice is questioned on process. The split runs 55.8 standardised percentage points.
Where it sits in the programme
This is one of six studies testing synthetic authenticity across care, social robots, AI influencers, classrooms, shopping agents and companion AI. Definitions for every construct used here are on the concepts page. The full programme, with journal standing for each venue, is on the research page.